Edinburgh Trusted Trader |Your Local Bathroom Specialist

Introduction

In these terms and conditions, A1 Group Edinburgh Ltd will be referred to as ‘the company’ and the person ordering the product or service will be referred to as ‘the customer.’

Terms and Conditions

These Terms and Conditions govern your use of this Service and constitute a binding agreement between the customer and the Company. They set out the rights and responsibilities of all users in connection with the use of the Service.

Accessing or using the Service is conditional upon your acceptance of and compliance with these Terms. They apply to all customers, users, and any other individuals who use our Service.

By accessing or using the Service, you confirm that you agree to be bound by these Terms. If you do not agree with any part of the Terms, you may not access or use the Service.

You confirm that you are at least 18 years old. The Company does not allow individuals under the age of 18 to use the Service.

Your use of the Service is also subject to your acceptance of our Privacy Policy, which outlines how your personal information is collected, used, and disclosed when you use our Application or Website. Please read the Privacy Policy carefully before using the Service.

A1 Group Edinburgh Ltd is registered in Scotland. Company number: SC709005, VAT Number: 423392410

Registered Address: 116 Fernieside Crescent, EH17 7DH, Edinburgh, United Kingdom

MCS Certification: NIC601612

RECC Membership No: 00077587

NICEIC Certificate Number: 615995000

Gas Safe Registration No: 921731

Website: https://a1groupedinburgh.co.uk

Email: info@a1groupedinburgh.co.uk

Phone number: 0131 203 3349

Compliance

The service carried out will comply with:

The Building Standard (Scotland) Regulations

The current edition of the IEE Wiring Regulations for Electrical Installations

Gas Safety (Installation and Use)

Consumer Rights Act 2015

Any other relevant regulations

Responsibility

The company takes no responsibility for existing gas meters, electric meters, customer units, cables, pipelines, taps, valves, radiators, or any other materials if they have been incorrectly installed or damaged during normal operation, whether detected or undetected at the time of contract.

Access and Permissions

Free access is required for delivery and installation. If permits or permissions of any kind are required to enable the works onsite, the client will be responsible for all costs associated with obtaining these.

Customer Responsibilities

The customer is responsible for providing a safe place after delivery. If the equipment is damaged, removed, or the packaging is opened, the customer will be responsible for any costs or losses incurred by both them and the company.

The customer is responsible for providing free access to water, gas, and electricity where applicable.

When carrying out a Landlord Gas Safety certificate, if a compliant Carbon Monoxide detector is not present, we will supply and fit one at a cost to the client of £38 including VAT.

Additional Costs

The company will discuss any additional costs or changes to the works with the customer. A quote and/or invoice will be provided to the customer for the additional costs required to complete the installation (e.g., if the heating system needs to be drained or flushed).

Estimates

Unless otherwise stated, the cost estimate provides for the laying of cables, wires, and pipelines in the most economical and practical routes.

Warranty

All parts and labour are covered by a 12-month warranty. The company will repair or replace any defective materials free of charge in accordance with this policy.

Limitation of Liability

Regardless of any damages You might incur, the Company’s and its suppliers’ entire liability under these Terms and Your exclusive remedy shall be limited to the amount paid by You through the Service or 100 GBP if no purchases were made.

To the extent permitted by law, the Company and its suppliers are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use the Service, including but not limited to loss of profits, data, or privacy.

Some jurisdictions do not allow limitations on liability for incidental or consequential damages, so these limitations may not apply to You.

Right to Cancel

You have the right to cancel this contract within 14 days, without giving any reason. The cancellation period will expire after 14 days from the day of the conclusion of the contract.

How to Cancel

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g., by email: info@a1groupedinburgh.co.uk). To meet the cancellation deadline, it is sufficient for you to send your wish to cancel the contract before the end of the cancellation period.

Effects of Cancellation

If you cancel this contract, we will reimburse all payments received from you. You shall pay an amount which is in proportion to any work that has been performed up until the point you have communicated to us your cancellation of this contract.

Costs for any non-standard materials or deposits placed in advance of works will not be refunded. We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract.

Costs for any non-standard materials or deposits placed in advance of works will not be refunded. We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract.

Payment

Payments must be made in a timely manner or work progress may be impeded or ceased (in the case of non-payment).

Payments can be made by cash, bank transfer, or cheques. All invoices include our bank details for bank transfers.

The final payment is required in full 7 days after completion of service.

A1 Group Edinburgh understands and will exercise its statutory right to claim interest and compensation for debt recovery costs under the late payment legislation if we are not paid according to the agreed credit terms.

The customer should understand that any work required not included in the agreed estimate will be charged at £80+VAT per hour and agreed either orally or in writing.

Insurance

A1 Group Edinburgh Ltd has Public/Products Liability Insurance to the sum of £2,000,000.

Complaints

If you have any complaints about our service, please contact us at the email address  info@a1groupedinburgh.co.uk or contact form on our website. You can also give us a call 0131 203 3349

We will respond to you within 3 working days, enclosing a copy of our full complaints procedure.